“The only thing worse than training an employee and having them leave, is to not train them, and have them stay.”
— Zig Ziglar
Improving Team Outcomes
Do you need to improve your retention rate as an employer? Would you like to see your personnel perform at their best? Does your business need help with improving customer service and satisfaction?
Maybe your business is rapidly growing, and so is your workforce as a result. Rapid growth can make it hard to slow down and address issues as they arise. Issues such as low employee-retention rates, team dysfunction, and low morale. And when you’re constantly growing, you need your team to function seamlessly. Otherwise, everything will slowly fall apart.
How would it impact your business (and bottom line) if your employees were happily working together, reaching goals, and striving to grow with your company?
Create the opportunity for your employees to become more engaged, empowered, and effective in their roles.
With 12 years of experience as an educator and over 16 years of experience as a businesswoman, Tracy knows the struggles that often arise when individuals are focused on what’s outside of their control. Issues with control and communication are most often at the heart of team development problems. From backbiting and gossiping to resentment, low-performance, and stunted growth, Tracy can help your business or organization overcome common issues through an approach created specifically for your needs.
No two businesses are exactly the same with precisely identical dynamics. Neither are the problems any two businesses face.
Tracy’s custom approach starts with the idea that there is no cookie-cutter solution to your non-cookie-cutter problem. She talks with you to understand the problem. Then she focuses entirely on developing a course of action to provide you with long-lasting results.
Achieving Team Results
At the heart of Tracy’s approach is the knowledge that we learn best through spaced repetition. And we engage more eagerly when we receive information in a comfortable environment. Armed with these facts, Tracy creates a custom program for your team to help you achieve the best results that will last for years to come. What does this look like?
For example, Tracy may develop a plan with you to come to your location bi-weekly. She’ll suggest a specific purpose for each visit, possibly beginning with a company-wide meeting. In that meeting, she’ll plant the first seed of growth within your ranks. During her next visit, she’ll meet with a smaller group of individuals you’d like to develop into leaders, presenting the same ideas as she did in the last meeting. In the smaller group setting, though, she’s able to lead the group through exercises and activities that will better illustrate the ideas of leadership, giving individuals a more personal picture of what that means for them. Perhaps at her next visit, the plan will be to meet one-on-one with each participant from the previous session to discuss the concepts on an even more personalized basis.
The end result is:
- Your employees are performing better than ever.
- You have a clear plan in place to retain these top-performing employees.
- And a system has been established to develop other team members to become top performers as well.
An ongoing partnership with Tracy and Bright Side Training Solutions will save you money and help your overall growth.
Team Development Topics
There are several topics that Tracy often focuses on with her ongoing partnerships. Those topics include:
- Empowering participants to understand what is within their control (and what is not).
- Challenging participants to take charge of their own results.
- Equipping participants with tools to understand their own motivations.
- Helping participants to communicate more effectively, both internally and externally.
- Unlocking participants’ potential by helping them to become the leaders of their own lives.
Once anyone understands what is within their power to accomplish, they become excited about opportunities and less resentful about what is outside of their realm of control. Employees who strive to do their best every single day provide better customer service, sell more to those customers, and ultimately increase profits for the organization for which they work.
Put your employees in the driver’s seat of their own success.
The next step to developing your team of employees is to contact Tracy. Let her help you get to the bottom of what is holding your employees back.
“I didn’t even know someone like Tracy existed until I participated in one of her sessions with my volunteer group. About 5 minutes into this session, a light bulb went off in my head when I realized how helpful she could be to our team at work. While she did some pretty amazing work with our team in a short amount of time, she also lit a fire under me, so to speak, encouraging me to learn more about myself, why I do things the way I do, and how I can alter my actions or words to change outcomes in a very positive way for all involved. I also personally struggled with how to provide the right environment and inspiration for the people that I work with every day to ensure that we do the best job possible. With Tracy’s guidance, I now feel like I have the tools and insight to steer not only myself, but also my team, in the right direction.”
— Deanna Sanvi, RN, BSN
BJC Hospice/Supportive Care
Partnering with Your HR Leaders
Tracy’s role as a partner with her ongoing clients is a symbiotic relationship with HR leaders and management. As she meets with employees, her work becomes more impactful as she builds a relationship with these individuals. Each person understands Tracy is a facilitator, opening the lines of communication between team members, management, and the human resources department.
All knowledge she gains of your company’s interworkings as a result of her work are kept in the strictest confidence, and all employee matters are shared with the appropriate member of leadership within your organization.